Text-First Virtual Care: The Key to Sustainability and Success
Overview
Virtual care is, and will continue to be, a valuable front door to care as it evolves to cater to the needs of a diverse workforce. Did you know that 91% of respondents would like to text with their care team? The inherent capabilities of text-first virtual care make it possible to improve access and affordability, and by leveraging AI, it’s better positioned to enable more supply to meet the demand.
Built for scalability, text-first virtual care extends the reach of physicians in a way that creates a fundamental shift that can allow them to be more productive, while meeting patients where they are, when they need it most.
For virtual care to continue to be the ubiquitous front door to care and the key to sustainability and success – it must support the tenets of high-quality comprehensive care, accessibility, engagement and affordability.
Key Learning Objectives:
- Learn why text-based virtual care is key to sustainability, improved access, and workforce engagement while reducing costs
- Understand how text-first virtual care aligns with consumer expectations
- Understand how AI-powered text-first virtual care supports varying degrees of visit volume and replaces supplemental care such as point solutions and call centers
- Learn how leading with innovation is scalable and beneficial for the workforce, organizations, and clinical teams alike
Speakers:
- Roxana Cham, MD – Medical Director, Clinical and Safety, Transcarent
- Justin Curtis – First Vice President, National Practice Lead, Vendor Solutions, Alliant Employee Benefits
- Helen Gray Schnase, MD, MBA, FAAFP – Vice President, Clinic Services, Transcarent
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